cap one

Join Richard Woods from Capital One and CCI on November 7th, for a discussion on New Frontiers in Reputation Risk Management.

“There may be no more elusive, difficult to manage and feared risk than reputation risk for large banking organizations.”  Julie Williams, former Deputy Comptroller of the Currency.

Much has been made about the value to companies of having a good reputation.  Figuring out how to manage this “elusive” dimension of performance has been a challenge, however.  In 2002, a reputation set-back for Capital One prompted the bank to address this challenge by creating a system for managing reputation risk that was as disciplined and tangible as its approach to managing credit, operational, and other forms of risk.  Since it was implemented almost fifteen years ago, it has proven to be an effective means of enabling line managers have a fully loaded view of the risks embedded in the choices before them.   Mr. Woods will describe the thinking behind the design of this discipline and how it works.

richard woods

Richard Woods

Senior Vice President, Corporate Affair, Capital One

Richard Woods, Senior Vice President of Corporate Affairs, is responsible for Capital One’s corporate communications, philanthropy, and reputation risk management programs.  He is also responsible for community development group outreach, CRA compliance and the company’s line of business dedicated to community development lending and investment.

Before joining Capital One in 2000, Mr. Woods served as Senior Vice President of Corporate Communications at Revlon, Inc.  Prior to Revlon, Mr. Woods served as Vice President of Corporate Communications at Eli Lilly and Company and as Senior Vice President, Director of Communications for MasterCard International.

Mr. Woods serves as Vice Chairman of the board of Junior Achievement USA and is a trustee of the Arthur W. Page Society, a professional development organization. Mr. Woods earned a B.A. from Pomona College, a B.S. from the University of Southern California – Los Angeles, and an M.B.A. from Columbia University’s Graduate School of Business, with a concentration in finance.

This event is free and open to the public.


Date: Tuesday November 7, 2017

Time: 6:00 – 8:00pm

Location: Baruch College Newman Vertical Campus, Room 14-270

55 Lexington Avenue New York, NY 10010

RSVP/Contact Information:
Name: Michael B. Goodman
Phone: 646-312-3749
Email: cci@corporatecomm.org